Privacy policy

i4life innovación y desarrollos, S.L. (en adelante, i4life)

NIF: B-52.562.428

Parque Científico Tecnológico. Edificio Vorágine. Calle Profesor Potter, 183

Gijón (33203 – Asturias)

www.i4life.es

PURPOSE

INFORMATION

MANAGE REGISTRATION ON THE WEBSITE

In case the user decides to register, the data will be processed for the identification inequívoca on the website and give access to the different functionalities, private area, products and services contracted, invoices, promotions and manage contact and billing data. The user  can cancel the account by contacting  i4life  via the email addresslopd@i4life.es

DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND i4life

This purpose includes the processing of data for:

1.              Contact in relation to the management, execution, development, extinction, withdrawal or returns of the contracted services or products.

2.              Manage the payment of the services and / or products contracted.

3.              Activate the necessary mechanisms to prevent potential fraud during the process of purchasing the product or service.

4.              Manage the necessary procedures for billing purposes, as well as make available to the user the tickets and invoices of the services and / or products contracted.

5.              Geolocation of pauto®  in order to address possible patient incidents, such as falls or freezing of the gait. You can enable pauto geolocation®  pauto® alert the caregiver in case of emergency by pressing the button enabled for this purpose.

6.              Pauto geolocation®  indicating a geographical safety zone through which the patient can move. If this limit is exceeded, the assigned caregiver is notified so that he can attend to a possible contingency.

1.              Storage of location history to collect data related to patient gait and possible incidents that can be detected through pauto®..

2.              Store the patient data entered by himself, authorized person or caregiver and assigned user with a role of physician, for the kept of a daily record and his subsequent communication to medical professionals or the assigned caregiver in the  pauto application..

3.              In case of fall, emergency or the patient is located outside the safety zone  indicated in  the  pauto application,a message is sent to the user with caregiver role to notify the patient of thecontingency.

·       Contracting the telecommunications service (SIM card) to activate all the functionalities of pauto®  without the need to link it with an external device.

CUSTOMER SERVICE

Process personal data strictly necessary to manage or resolve the query, request or request made by the user.

Marketing

Personal data will be processed to:

·       Manage the sending of commercial communications, promotions or Newsletter of all those users who have subscribed.

ENCUESTAS DE CALIDAD

Sending quality surveys on the products or services provided.  These surveys will be sent via email and will be conducted via web form.

PURPOSE

LEGAL BASE

MANAGE REGISTRATION ON THE WEBSITE

The legal basis for the processing of personal data for the registration of the user on this website is the execution of the terms and conditions governing the use of this platform. In order for the user to register on this website it is necessary to process personal data. Otherwise, this service cannot be provided.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the processing is the execution of the terms and conditions governing the use of this platform and  subsidiaryly the legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protectionof Personal Data and guarantee of digital rights, read in relation to Article6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND i4life

The processing of personal data is necessary for the execution of the contract governing the provision of i4life services orproducts. In turn, the user’s consent is the legal basis for the processing of their personal data, including health data that may be dumped in  the pauto  application..

In the event of a fall, emergency or the patient being located outside the safety zone indicated in the   pauto application and in the event that a message ise sent to the user with the role of caregiver to notify of the patient’s contingency,the legal basis of the treatment is the consent of the user as stipulated in Article6.1(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council, April 27, 2016,and in any event, the vital interest of the patient, as stipulated in Article 6.1(d) of the same legal text.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the processing is the execution of the terms and conditions governing the use of this platform and subsidiaryly the legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, read in relation to Article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

i4life has a legitimate interest in performing so many checks it deems appropriate to detect and prevent possible fraud during the performance of the contract. This processing is necessary to monitor the payment of a service or product in order to protect against fraud attempts.

CUSTOMER SERVICE

When the user contacts through any form enabled through this website or through any other means of contact advertised on this website the legal basis of the processing is the consent of the user.

In turn, i4life has a legitimate interest to respond torequests, queries or doubts raised by the user, either through this website or through any existing means of contact with the company,including the social networks in which  i4life is present.

If the user’s contact with i4life  is made under the exercise of the rights covered by any legal provision, including claims or inquiries related to  i4life’s services or products,the legal basis governing such processing is compliance with legal obligations.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

MARKETING

The legal basis for the processing of personal data for the purposes described in the marketing purpose is the consent of the user.

In the event that there is a prior contractual relationship with the user, provided that i4life  had lawfully obtained the recipient’s contact details and used them for the sending of commercial communications concerning products or services of his own company that are similar to those initially contracted with the customer, the legal basis for the processing shall be based on the legitimate interest, with particular reference to the provisions of the second paragraph of Article 21 of Law 34/2002 of 11 July on information society services and electronic commerce.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing the legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

QUALITY SURVEYS

i4life has a legitimate interest in conducting quality surveys of users, in order to analyze user satisfaction with this website, the quality of customer service or on the products and/or services contracted.

PURPOSE

CONSERVATION PERIOD

MANAGE REGISTRATION ON THE WEBSITE

The personal data processed will be kept for as long as the user maintains his or her registered user status, that is, until the user informs us to unsubscribe.

In case the user marks an inactivity of 12 months, the personal data hosted in the pauto application will  be deleted.. In any case, the contents of clause SEXTA of the license to use the pauto application will be respected..

DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND i4life

The personal data processed for this purpose will be kept for the time necessary to manage the contractual relationship, including possible returns, complaints or claims associated with the purchase of the product and / or service.

In case the user decides to save the payment data for future purchases, the personal data will be kept until the moment the user decides to delete them.

CUSTOMER SERVICE

The personal data processed for this purpose will be kept for as long as necessary to attend the query, request or request made by the user.

MARKETING

The personal data processed for this purpose will be kept until the user decides to withdraw the consent.

In the case of Newsletters, the user can unsubscribe from the service at any time by clicking the link at the end of the update message that he/she receives in his/her email.

QUALITY SURVEYS

The personal data processed for this purpose will be kept for as long as necessary to take the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until i4life  anonymizes the data collected.

RIGHT OF ACCESS

You have the right to obtain from i4life confirmation of whether or not personal data concerning you are being processed, as well as to access the personal data available to you by i4life  .

RIGHT OF RECTIFICATION

You have the right to request that i4life  rectify inaccurate data concerning you. You will also have the right to have incomplete personal data completed, including through an additional statement.

RIGHT TO DELETING/RIGHT TO FORGET

The user shall have the right to have i4life  delete the personal data concerning him/her, always taking into account the requirements established in the current legislation.

RIGHT OF LIMITATION

The user will have the right to ask i4life  to limit the processing of personal data, always taking into account the requirements established in the current legislation.

RIGHT OF PORTABILITY

The user shall have the right to receive from i4life  the personal data that concerns him in a structured format, common use and mechanical reading, and to transmit them to another controller when the processing is based on consent or a contract, and is carried out by automated means.

RIGHT TO OPPOSITION

The user has the right to object to i4life  processing the personal data concerning him when they are processed based on the public or legitimate interest. In such a case,  i4life  will stop processing the data, except for overriding legitimate reasons or the exercise or defense of possible claims.

AUTOMATED INDIVIDUAL DECISIONS

The user shall have the right not to be the subject of decisions based solely on automated processing, including profiling, which produces legal effects on it oraffectes and significantly in a similar way, always taking into account the requirements established in the current legislation.

RIGHT TO FILE A CLAIM

The user has the right to lodge a complaint with the Spanish Data Protection Agency if he considers that the rights set out in this privacy policy are violated or if he considers that the processing of personal data concerning him violates Regulation (EU) 2016/679 of the European Parliament and of the Council, April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.